Full Description

This slide presentation outlines key strategies used by East Bay Municipal Utility District (EBMUD) to focus on customer service. Topics covered include: customer surveys; EBMUD's website; web self-service customer usage; integrated phone and field response; key performance indicators; integrated response; capital projects and the community; and, building a customer-focused culture.

Product Details

Edition: Vol. - No. Published: 06/17/2005 Number of Pages: 27File Size: 1 file , 1000 KB