Full Description

This slide presentation outlines a methodology for delivering a specified level of serviceto customers and regulators at anoptimal life cycle cost with a strategythat ensures long term sustainability ofpublic assets. Topics covered include: pathway to strategic asset management; defining performance management; performance measures and service levels; process for implementing service levels and and performance measures; performance management process; performance management implementationthrough the Balanced Scorecard model; examples of financial measures, customer and regulatory, business objectives, people and culture; common service level measures; all performance measures should link to anoverarching utility vision and strategy; linking performance management to asset management; asset management must balance service,risk, and cost; and, examples of performance scorecards.

Product Details

Edition: Vol. - No. Published: 06/17/2005 Number of Pages: 20File Size: 1 file , 410 KB