Full Description

This slide presentation outlines information on integration of geographic information systems (GIS) in automated call centers. Topics covered include: call center activities and challenges, including a case study of the Birmingham, Alabama, Water Works Board;system goals and objectives, including seven self-service customer applications;integration of Voice over Internet Protocol (VoIP) with GIS including benefits, system configuration and required hardware and software; and,savings realized.

Product Details

Edition: Vol. - No. Published: 04/01/2005 Number of Pages: 33File Size: 1 file , 4 MB