Full Description

Many visionary managers and executives realize that a performance based culture canbring innovation and continued improvement to their organization. Therefore, hugeinitiatives are often presented throughout the organization to achieve that end.Unfortunately, many organizations are setting themselves up for failure by not focusingon several integral aspects of a performance based culture. Successful managers whoinstill such a culture realize that delegation of time and resources to the followinginitiatives is not sufficient, they take personal ownership of them as well. The initiatives include:Executive Ownership - through the Chief Performance Officer, or a similar executive taking personalownership, employees realize that a culture focusing on continuous performanceimprovement and operational efficiency, are the norm and buy-in at all organizationallevels. In addition, the executive officer can ensure that from the top-to-bottom levels ofthe organization, all strategic goals align.Engaged Professionals - a performance based culture is built upon the backbone of engaged professionals andmanagers. Professionals are the evaluators of information, (i.e., dashboards only tellwhat is happening and cannot interpret the results or take into account additionalcircumstances) and they determine what must be done to improve performance and howquickly it must be acted upon. Basically, professionals are the only element of aperformance program that can actually take corrective action. Process that Works for Your Organization - a performance program will not replace an existing business process, but it can seek toinfluence and redirect those processes because they can be continuously improved upon.Process refinement is a natural outcome of a performance program, but it is not the goal.Appropriate Technology -to truly provide meaningful information at your fingertips, a performance managementtool requires data in a timely manner and in a form conducive to rapid analysis. Thisinvolves both the adoption of the dashboard tool and the integration of source datasystems.Through adoption of these elements and the holistic incorporation into the dailymanagement of the organization, today's utility executive will have the informationnecessary for improved decision support at their fingertips. Includes figures.

Product Details

Edition: Vol. - No. Published: 02/01/2005 Number of Pages: 9File Size: 1 file , 210 KB