This paper outlines the Utility Business Strategy of the Phoenix Water Services Department. In particular, it discusses the Balanced Scorecard concept which is organized into four perspectives that detail corporate-level performance measurement indicators. They include: serving customers;managing financials;running the business; and,learning and growth. Topics covered include: scorecard approach; additional scorecards that target focus areas; and, measurement reporting system and tools.
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Edition: Vol. - No. Published: 02/01/2005 Number of Pages: 25File Size: 1 file , 790 KB