Full Description

This slide presentation outlines information on changing customer service practices at Pinellas County, Florida, Utilities (PCU). Phase I of strategic planning includes organization climate assessment, Phase II includes strategic planning workshop, and Phase III involved a Core Leadership Group that reviewed andrefined workshop results. Strategic outcomes are listed along with eight dimensions of PCU success, product improvement, contracts process comparison, and implementation of contractteam recommendations results.

Product Details

Edition: Vol. - No. Published: 02/01/2005 Number of Pages: 35File Size: 1 file , 320 KB