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AWWA WSP57728

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AWWA WSP57728 Credit & Collections Best Practices - How to Get Your Customers to Pay!

Conference Proceeding by American Water Works Association, 03/19/2003

Armstrong, Elizabeth

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This slide presentation outlines the customer information and billing system used by the City of Dallas Water Utilities. Topics covered include: credit services section; credit services philosophy; strategies to assist customers; bill validation; check credit/payment history; payment priority; no checks accepted; cut-offs for non-pay; account security; ways customers can help; payment locations; routine collection techniques; collection leverage; dun notices; account information pages; master-metered apartment timeline; residential and commercial timeline; skiptrace sources; and, survey comparison.

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Edition: Vol. - No. Published: 03/19/2003 Number of Pages: 58File Size: 1 file , 770 KB